Returns

If for any reason users want to return part or all of the order received, they must contact us via the website www.eldantesonline.com in the section “Contact Us” or by sending an email to info@eldantesonline.com saying the order number, after stating which product or products they wish to return, as well as the reason for this. This request must be made within a period of 15 calendar days from when the consumer receives the product.

After the return code has been given, we will ensure that our transport agency picks up the item at the address stated on the user’s registration form as the “delivery address”. ADMIGESTION S.L. will cover the costs of returning the item via our transport agency.

Optionally, users may choose any other return method, although, in this case, ADMIGESTION S.L. will not cover any of the costs of returning the item, nor be responsible for the loss or deterioration of the parcel. In all cases, users must ensure that the returned item is sent to:

After we have received the parcel in our warehouse, the purchase amount will be returned, without including delivery costs, except in those cases in which the reason for the return is directly attributable to www.eldantesonline.com as a result of an error in the article sent or manufacture defect.

"For reasons of transportation and warehouse management, control returns department and account department, payment of the amount for refunds can take up to 15 working days."

Information about sizes

The sizes available and their equivalence between European size (EU.), English size (UK) and